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From a pinpointed fault or visible fitting to a repair plan
Whether the job follows a located pipe leak or involves a visible tap, mixer, cistern or under-sink trap fault, we clarify which part needs work before starting. Our Esenyurt crew explains on site whether part repair or unit replacement is needed.
Describe the faulty product during your call and ask which channel to use for sending a photo. Before agreeing the quote, we confirm whether we or you will supply the replacement material.
Local repair or renewal?
If a drain line has a single damaged point, a local repair may be enough. But if the pipes are worn throughout, seals have lost their seal and there are several cracks, repairing only the most obvious point will not stop leaks elsewhere, and the dampness downstairs may continue.
In that case we explain both options with prices: a local repair, or renewing the apartment’s own line up to the branch fitting on the building’s shared drain. With a local repair we cannot guarantee against leaks from sections we did not touch; we state the difference clearly so you can decide knowingly.
A job from Bakırköy Osmaniye
Two years of damp, renewal up to the shared branch
The ceiling below had dark patches, bubbling and damp but no dripping; the problem had lasted about two years. In the upstairs apartment’s drain pipework we found worn pipes, heavy limescale and deposits, seals that no longer sealed and cracks. We explained that replacing only the cracks would not stop leaks from the other points, so with a local repair we could not guarantee the rest of the line.
Finding: Several points of the line were damaged. The customer chose renewal; we renewed the apartment’s drain pipework up to the branch fitting on the shared line and finished closing up and tiling after the water tests.
Testing after the repair
After a water supply repair we turn the water back on and check the repaired joint; after a drain repair or renewal we run water through the line to check that it seals. Closing up and tiling, if quoted, come after this check.
Relevant fee conditions
Listed prices are starting prices. Large or duplex homes, workplaces, outdoor areas and unusual plumbing layouts require a separate scope discussion rather than the standard single-level apartment rate.
We discuss investigation, parts, labor and any surface reinstatement in the quote. Plaster and tile work are included only if quoted. Same-day repair depends on materials, time, access and your acceptance.
Daytime prices apply from 06:00 to 00:00. From 00:00 to 06:00, a 50% surcharge applies to the daytime price. Daytime prices also apply during daytime hours on weekends and public holidays.
Our one-year repair guarantee
For repairs using materials we supply, our one-year business guarantee covers the section we work on or replace. Work using customer-supplied materials is outside this business guarantee commitment.
We assess untouched old plumbing, unrelated new faults, damage from use and later alterations separately. For a complaint involving a repaired section, we check its connection with the earlier work. The guarantee does not cover the entire plumbing system or promise freedom from future blockages.
Quotation and work area
Plaster and tile reinstatement is done only if written in the quotation. Drain washing and radiator cleaning are separate maintenance jobs on suitable lines; we do not work on gas lines or repair combi boilers.
Clear the work area and keep the person who approves the work reachable. Taking rubble out of the building is not automatically part of the plumbing work; discuss it separately when you call.
Common questions
Is repairing only the cracked point enough?
It can be if the rest of the line is sound. If the pipes are worn throughout with several damaged points, a local repair will not stop leaks elsewhere, so we do not guarantee sections we did not touch.
If I buy the materials, is there a guarantee?
Our one-year business guarantee covers the section we repair or replace using materials we supply. Work done with materials you supply is outside this business guarantee.
Can the repair be done the same day?
It depends on the size of the job, the time, access, materials and acceptance of the quotation. On the Esenyurt Yeşilkent job, we did the repair on another day agreed with the customer.
Related services
Tell us when you call
Kaçak Tespit Tesisat: 0544 471 57 09. We discuss the visit window, scope and price with our Esenyurt-based crew on the phone.
- When the water first appeared, and whether it is constant or gets worse when a drain is used.
- Which floor and room the wet area is in, and whether the apartment above has a kitchen, bathroom or balcony at that point.
- Access to the apartment above and, if needed, shared areas; the phone number of the person who will approve the cost.
- District, full address and floor.